The RCMP aims to provide the best possible policing to the communities we serve. We conduct three surveys annually to get feedback from the public, our partners and our stakeholders about the work we do.
The results from the 2018-2019 surveys are positive. Residents, clients and partners are generally satisfied with the RCMP's service in New Brunswick. The results also point to some potential areas for improvement, including:
increasing transparency
increasing involvement or visibility within the community
sharing information with our partners
The numbers provided below show the percentage of respondents who agree or strongly agree with the stated criteria.
What NB residents think
Results from the New Brunswickers Views of RCMP Policing Services survey show that overall satisfaction with the RCMP is at 85%.
Other results include:
trust and confidence: 79%
adequate information about its work: 52%
open and transparent organization: 44%
sensitive to cultures and groups: 67%
effective coordinated response to calls for service: 72%
responsive to the needs of the community: 78%
What our contract partners think
Results of the Survey of Contract Partners shows an overall satisfaction rating of 75%.
Other results include:
trust and confidence: 89%
high quality policing service: 76%
effective local leaders: 75%
valuable contribution to community's quality of life: 58%
useful information about its work: 49%
good value for money spent: 31%
effectively deploys resources: 52%
What our policing partners think
Results of the Survey of Policing Partners and Stakeholders show an overall satisfaction rating of 95%.
Other results include:
trust and confidence: 75%
sensitive to partner needs: 63%
effective leaders: 89%
effective coordinated response to calls for service: 65%
sharing of research with organization: 53%
relevant information and intelligence: 80%
New Brunswickers Views of RCMP Policing Services 2018-2019
New Brunswickers Views of RCMP Policing Services is a public opinion survey of adult residents of New Brunswick, with a focus on areas policed by the RCMP. A random sample of respondents (by phone and online) was allocated to J Division, with 70% of the sample drawn from areas where the RCMP is the police service of jurisdiction. The number of respondents for New Brunswick in 2018-2019 is 193.
Attitudes to the RCMP
Agree
Neutral
Disagree
How important is the RCMP's contribution to keeping Canadians safe
81%
13%
6%
How satisfied are you with the RCMP's contribution to keeping Canadians safe
85%
8%
6%
I feel safer because of the RCMP
98%
1%
1%
Core values
Agree
Neutral
Disagree
The RCMP demonstrates professionalism in its work
87%
9%
5%
The RCMP is an organization with integrity
81%
12%
7%
RCMP personnel are honest
71%
23%
6%
The RCMP is an accountable organization
67%
21%
13%
RCMP personnel demonstrate compassion
72%
23%
5%
RCMP personnel demonstrate respect
76%
18%
6%
General
Agree
Neutral
Disagree
The RCMP places an emphasis on providing quality service to the public
78%
15%
7%
The RCMP is an organization that is welcoming and inclusive of people from different backgrounds
76%
17%
7%
The RCMP places emphasis on providing services in the official language of my choice, English or French
86%
11%
3%
The RCMP is a recognized symbol of Canada
98%
2%
0%
I have trust and confidence in the RCMP
79%
12%
9%
Relationship with the RCMP
Agree
Neutral
Disagree
The RCMP has effective local leaders
62%
30%
8%
The RCMP has effective national leaders
59%
28%
12%
I highly value the RCMP's collaboration and work in my community/province/territory
75%
16%
9%
I am familiar with RCMP services in my community/province/territory
81%
14%
5%
The RCMP provides Canadians with adequate information about its work
52%
22%
26%
The RCMP is an open and transparent organization
44%
29%
27%
The RCMP is representative of the diverse Canadian communities it serves
72%
16%
11%
The RCMP is a forward-looking, innovative organization
50%
36%
14%
Sensitivity
Agree
Neutral
Disagree
The RCMP is sensitive to the needs of different cultures and groups
67%
21%
11%
The RCMP is respectful to the cultural needs of Indigenous people
58%
25%
17%
The RCMP treats women fairly
61%
18%
21%
The RCMP is sensitive to the needs of LGBTQ2S community
58%
32%
10%
The RCMP is helping build an inclusive and fair Canada
65%
29%
6%
Responsiveness
Agree
Neutral
Disagree
RCMP personnel are responsive to the needs in my community/province/territory
78%
12%
10%
RCMP personnel have a visible presence in my community/province/territory
71%
13%
16%
RCMP personnel are involved in my community's activities, such as activities for children, cultural events, and local committees
58%
25%
17%
The RCMP is present on the Web and social media, such as Twitter and Facebook
66%
27%
6%
The RCMP has a motivated workforce
67%
26%
7%
The RCMP provides an efficient and effective coordinated response to calls for service
72%
15%
13%
Priorities of the RCMP
Agree
Neutral
Disagree
The RCMP is addressing youth involvement in crime as both victims and offenders
72%
24%
4%
The RCMP is reducing the threat and impact of organized crime
71%
19%
10%
The RCMP is reducing the threat and impact of serious crime, such as murder, sexual assault, robbery and arson
69%
21%
10%
The RCMP can successfully conduct and conclude high profile or major crime investigations
83%
13%
5%
The RCMP is effectively responding to threats to national security
81%
13%
6%
The RCMP is effectively responding by countering radicalization to violence
65%
24%
11%
The RCMP is effectively responding to threats to Canadian passenger aircraft
67%
27%
6%
The RCMP is contributing to safer Indigenous communities
61%
21%
18%
The RCMP is contributing to more informed and resilient Canadians
59%
28%
13%
The RCMP is reducing the impact of economic crime, such as money laundering and stock market (capital market) fraud
62%
22%
16%
The RCMP is effectively responding to cybercrime threats
63%
21%
16%
The RCMP is reducing the sale and distribution of illegal drugs
67%
17%
16%
The RCMP investigates public complaints appropriately
68%
18%
15%
The RCMP is effectively responding to threats at the border between the ports of entry
74%
16%
9%
The RCMP is keeping up with current and emerging trends and threats
73%
19%
8%
I am aware that the RCMP participates in a variety of international activities, such as peacekeeping missions and offering training to foreign police
81%
11%
8%
Source of information about the RCMP
To what degree do each of the following provide you with credible information about the RCMP and its performance in your community?
A great deal, Quite a bit or Somewhat
Very little, Not at all
Personal experience
76%
24%
The news media
87%
13%
Social media like Facebook, Twitter, etc.
59%
41%
Friends and family
76%
24%
Do you follow the RCMP on social media, i.e. Facebook, Twitter?
%
Yes
24%
No
76%
Contact with the RCMP
In the past year, did you have any direct contact with the RCMP, such as reporting a crime, being stopped for a traffic offence or accident, seeking information or any other reason?
%
Yes
39%
No
61%
What was the reason for your most recent contact with the RCMP?
%
For a criminal matter
17%
For a traffic offence or an accident
21%
For a complaint
9%
For a natural disaster, e.g. flood, wildfire
2%
For a crime prevention activity, project, or program
7%
For another reason
45%
Still thinking of the most recent contact, did you initiate the contact with the RCMP yourself?
%
Yes
64%
No
36%
Views on contact with the RCMP
Questions were answered on a 5-point scale and summarized to agree/neutral/disagree to facilitate review
Agree
Neutral
Disagree
It was easy to get in touch with the RCMP
69%
8%
22%
RCMP personnel demonstrated professionalism
81%
8%
10%
RCMP personnel treated me fairly
83%
8%
7%
RCMP personnel were courteous and respectful
81%
9%
8%
RCMP personnel were knowledgeable and competent
72%
10%
17%
RCMP personnel delivered the service in a timely fashion
74%
4%
18%
RCMP personnel gave me all the information that I needed for the situation
78%
8%
11%
RCMP personnel went beyond minimum requirements in providing good service
61%
9%
29%
Satisfied with the service you received during your contacts with the RCMP
73%
5%
22%
Unreported crimes
Have you ever decided to not report a crime to the RCMP?
%
Yes
19%
No
81%
If yes, what was the main reason?
%
Police would or could not help
55%
Not important enough to report
24%
Fear of reprisal
12%
Dealt with it in another way/personal matter
3%
Other
7%
If yes, what type of crime was it?
%
Serious personal
14%
Serious property
19%
Minor offence
68%
Notes
Results in this table are the overall results (combination of online panels and telephone interviews)
Percentages exclude those who replied "don't know" or "no opinion"
Percentages may sometimes not add to 100 due to rounding
Results for the general questions are "weighted" - they are adjusted so that age, gender, and region better match the Canadian population
Survey of Contract Partners 2018-2019
The Survey of Contract Partners is a survey of mayors, Indigenous leaders, as well as local, provincial and territorial government representatives who are responsible for RCMP contracts within their respective jurisdictions. There were 38 respondents in New Brunswick.
survey
Agree
Neutral
Disagree
How important is the RCMP's contribution to keeping Canadians safe
100%
0%
0%
How satisfied are you with the RCMP's contribution to keeping Canadians safe
75%
17%
8%
General
Agree
Neutral
Disagree
The RCMP demonstrates professionalism in its work
92%
8%
0%
The RCMP is an organization with integrity
89%
6%
6%
RCMP personnel are honest
92%
8%
0%
RCMP personnel demonstrate compassion
95%
5%
0%
The RCMP is an accountable organization
79%
16%
5%
RCMP personnel demonstrate respect
97%
0%
3%
The RCMP consistently achieves its objectives
57%
40%
3%
The RCMP successfully addresses local policing priorities
50%
19%
31%
The RCMP places an emphasis on providing services in the official language of my choice, English or French
92%
8%
0%
The RCMP provides a high quality policing service
76%
16%
8%
Relationship with the RCMP
Agree
Neutral
Disagree
The RCMP provides leadership in my community/province/territory
55%
16%
29%
I have trust and confidence in the RCMP
89%
5%
5%
The RCMP has effective local leaders
75%
14%
11%
The RCMP has effective national leaders
58%
32%
10%
The RCMP is prepared to respond to emergencies
81%
14%
5%
My organization highly values the RCMP's collaboration and work in my community/province/territory
71%
18%
11%
My organization has a good working relationship with the RCMP in my community/province/territory
71%
13%
16%
My organization is sufficiently involved in setting local RCMP policing priorities
41%
38%
22%
My organization and the RCMP collaborate in the development of community plans
33%
28%
39%
My organization and the RCMP collaborate in the implementation of community plans
38%
21%
41%
The RCMP gathers performance data to set goals and plans, such as the RCMP's Annual Performance Plan (APP)
61%
29%
10%
The RCMP is an organization that systematically focuses on performance improvement
64%
24%
12%
The RCMP has processes that ensure the focus is on effective performance of its mandate
58%
33%
9%
The RCMP fulfils the commitments it has made
57%
31%
11%
The RCMP provides appropriate consultation on decisions and actions that have an impact on my organization
38%
32%
30%
My organization is satisfied with the administration and maintenance of the Provincial/Territorial Policing Service Agreements
46%
29%
29%
My organization is satisfied with the administration and maintenance of the Municipal Policing Service Agreements
42%
31%
28%
Sensitivity
Agree
Neutral
Disagree
The RCMP is sensitive to the needs of different cultures and groups
86%
11%
3%
The RCMP is sensitive to Indigenous issues
74%
23%
3%
The RCMP is sensitive to issues pertaining to youth
73%
22%
5%
The RCMP treats members of visible minority communities fairly
74%
23%
3%
The RCMP treats Indigenous persons fairly
75%
22%
3%
The RCMP treats women fairly
75%
19%
6%
The RCMP treats members of the LGBTQ2S community fairly
67%
30%
4%
Involvement / responsiveness
Agree
Neutral
Disagree
The RCMP is visible in my community through both foot and vehicle patrols
41%
24%
35%
RCMP personnel are involved in community activities (coaching, mentoring, clubs, committees, etc.)
28%
38%
34%
RCMP personnel are responsive to my needs
47%
32%
21%
The RCMP approach to policing reflects the values of my community
47%
32%
21%
The RCMP is present on social media, such as Twitter and Facebook
52%
37%
11%
The RCMP provides timely information through the web and social media, such as Twitter and Facebook
55%
38%
7%
The RCMP has a motivated workforce
64%
33%
3%
Overall, the RCMP makes a valuable contribution to my community's long-term quality of life
58%
17%
25%
Interactions and reporting
Agree
Neutral
Disagree
The RCMP provides its clients with useful information about its work
49%
35%
16%
The RCMP communicates effectively about its actions
51%
32%
16%
RCMP information is of high quality
64%
31%
6%
RCMP information is timely
54%
32%
14%
RCMP information is comprehensive
56%
28%
17%
RCMP information and intelligence are relevant
74%
24%
3%
I am satisfied with the information the RCMP provides to my community/province/territory
38%
32%
30%
RCMP regular policing reports are valuable
68%
27%
5%
Value and accountability
Agree
Neutral
Disagree
The RCMP clearly demonstrates how it has used the funding provided by its municipal and provincial clients
37%
20%
43%
The RCMP provides the level of service determined by the contracting jurisdiction as per the Police Service Agreement
42%
23%
35%
The RCMP's services represent good value for money spent
31%
31%
39%
The RCMP effectively deploys its resources
52%
31%
17%
I am satisfied with the RCMP's financial planning process
27%
55%
18%
RCMP personnel are knowledgeable and competent
81%
16%
3%
Operational effectiveness
Agree
Neutral
Disagree
The RCMP is reducing the threat and impact of organized crime
73%
23%
3%
The RCMP is reducing the threat and impact of serious crime, such as murder, sexual assault, robbery and arson
70%
27%
3%
The RCMP is reducing the sale and distribution of illegal drugs
59%
28%
13%
The RCMP is effectively responding to threats to national security
83%
17%
0%
The RCMP is effectively responding to radicalization to violence
77%
19%
4%
The RCMP is effectively responding to cybercrime threats
77%
23%
0%
The RCMP is addressing youth involvement in crime as both victims and offenders
63%
33%
3%
The RCMP is contributing to safer Indigenous communities
68%
21%
11%
The RCMP is reducing the impact of economic crime, such as money laundering and stock market (capital market) fraud
59%
33%
7%
The RCMP uses state of the art policing techniques
62%
31%
7%
Overall, I am satisfied with the RCMP's delivery of its programs and services
55%
21%
24%
Notes
Questions were answered on a 5-point scale and summarized to agree/neutral/disagree to facilitate review.
Percentages exclude those who replied "don't know" or "no opinion".
Percentages may sometimes not add to 100 due to rounding.
Survey of Policing Partners and Stakeholders 2018-2019
The RCMP's Survey of Policing Partners and Stakeholders includes general questions evaluating the RCMP, as well as more specific questions about the RCMP business lines with which they work (e.g., Federal Policing, Contract and Indigenous Policing, Technical Operations). There were 22 respondents in New Brunswick.
Policing partners and stakeholders are representatives of other police services and government agencies and departments the RCMP works with, as well as non-governmental organizations which have a strong interest in RCMP activities, such as civil liberties associations and legal organizations.
General
Agree
Neutral
Disagree
How important is the RCMP's contribution to keeping Canadians safe
100%
0%
0%
How satisfied are you with the RCMP's contribution to keeping Canadians safe
95%
0%
5%
Values
Agree
Neutral
Disagree
The RCMP demonstrates professionalism in its work
100%
0%
0%
The RCMP is an organization with integrity
86%
10%
5%
The RCMP is an accountable organization
81%
14%
5%
RCMP personnel are honest
81%
19%
0%
RCMP personnel demonstrate compassion
95%
5%
0%
RCMP personnel demonstrate respect
86%
14%
0%
I have trust and confidence in the RCMP
75%
15%
10%
Partnership with the RCMP
Agree
Neutral
Disagree
Our organization highly values the RCMP's contribution to our partnership/collaboration
85%
10%
5%
The RCMP is sensitive to the unique needs of its partners
63%
26%
11%
The RCMP has effective leaders
89%
0%
11%
The RCMP has effective national leaders
68%
21%
11%
The RCMP is a valuable partner in protecting Canada's border
82%
12%
6%
The RCMP is contributing to safer Indigenous communities
75%
25%
0%
Service and response
Agree
Neutral
Disagree
The RCMP provides an effective coordinated response to calls for service.
65%
18%
18%
RCMP responses are timely.
59%
24%
18%
The RCMP provides a high quality policing service.
70%
10%
20%
The RCMP places emphasis on providing services in the official language of my choice, English or French.
100%
0%
0%
Operational effectiveness
Agree
Neutral
Disagree
The RCMP is addressing youth involvement in crime as victims and offenders
59%
24%
18%
The RCMP is effectively responding to threats to national security
73%
13%
13%
The RCMP is effectively responding to radicalization to violence
57%
29%
14%
The RCMP is reducing the threat and impact of serious crime, such as murder, sexual assault, robbery and arson
56%
25%
19%
The RCMP is a valuable partner in reducing the threat and impact of organized crime
88%
6%
6%
The RCMP is a valuable partner in reducing the sale and distribution of illegal drugs
82%
6%
12%
The RCMP is reducing the impact of economic crime, such as money laundering and stock market (capital market) fraud
64%
18%
18%
The RCMP is effectively responding to cybercrime threats
78%
11%
11%
The RCMP is effectively responding to threats at the border between the ports of entry
83%
8%
8%
Communication and technology
Agree
Neutral
Disagree
The RCMP shares its research with my organization
53%
26%
21%
RCMP information and intelligence are accurate
78%
22%
0%
RCMP information and intelligence are relevant
80%
15%
5%
I am satisfied with the information the RCMP provides to my organization
62%
14%
24%
The RCMP is a forward-looking, innovative organization
56%
25%
19%
The RCMP is present on social media, such as Twitter and Facebook
79%
21%
0%
The RCMP provides timely information through the web and social media, such as Twitter and Facebook
57%
43%
0%
Overall, the RCMP provides high quality scientific, technical, and investigative services
95%
5%
0%
Notes
Questions were answered on a 5-point scale and summarized to agree/neutral/disagree to facilitate review
Percentages exclude those who replied "don't know" or "no opinion"
Percentages may sometimes not add to 100 due to rounding