Forensic Science and Identification Services Key Performance Indicators

The data in the following table covers performance indicators for all of Canada from April 1, 2020 to March 31, 2021.

CANADA – National Forensic Laboratory Services (NFLS) ^{table 1 note 1}
Service	SRs Received	SRs Completed	Average TAT (Days)	% Met Target ^{table 2 note 2}	Past Due ^{table 1 note 3}
Biology (DNA)
Priority	66	65	15	98%	0
Routine	6,642	6,919	74	49%	209
Firearms
Priority	3	3	20	100%	0
Routine	815	1,347	217	66%	119
National Anti-Counterfeiting Bureau
Priority	6	6	30	100%	0
Routine	737	894	67	91%	0
Toxicology
Priority	5	4	49	100%	0
Routine	3,085	2,600	140	50%	284
Trace Evidence
Priority	3	3	20	100%	0
Routine	354	362	94	68%	7
Table 1 Notes Table 1 Note 1 Report run on April 29, 2021. Return to table 1 note 1 referrer Table 1 Note 2 The target for Routine Biology Services requests is the service standard of 65 days, using a laboratory processing capacity of 9,500 service requests per year. The target for all other requests is the date given at the time of case authorization. Return to table 1 note 2 referrer Table 1 Note 3 Past due as of March 31, 2021. Return to table 1 note 3 referrer

Glossary of Terms

Past Due:: Requests for service not completed within the approved performance standard response time for the assigned priority.
Priority:: A request for service that receives expedited processing based on an evaluation in the Forensic Assessment Centre (FAC) and through client consultation.
Routine:: All requests for service that are not "Priority" as defined above
Service Request (SR):: A request for forensic analysis, investigative information, or investigative services that is received by NFLS. For Biology Services, a request for service is divided into multiple service requests to facilitate internal monitoring of progress.
Service Standard:: A public commitment to a measureable level of performance that clients can expect under normal circumstances.
Turnaround Times (TAT):: The number of calendar days from the generation of the request (exhibit submission received by Case Receipt Unit) to the completion of the request (release date of the report).